Conficker is a bot, a form of virus targeted at PCs with Microsoft Operating Systems (check out my post about bots for more information), which has been making some headlines lately. First discovered in October of 2008 it was observed...

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For an Internet service provider like Comcast, speed matters… because it matters to our customers. A decade ago, we were offering speeds of 1.5 Mbps. That was considered fast. I remember people asking at the time, “What are your customers...

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Not a day goes by that I don’t think about the fact that nothing beats watching sports in high def and watching last night’s dominating upset by Missouri over Memphis and Villanova over Duke was no exception. If I’m not...

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Over the last couple of days there has been some confusion about what Comcast does when copyright owners allege infringements on our network. I thought that, since we have this new blog, I’d use this opportunity to set the record...

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Log into Comcast.net, Fancast.com or Fandango.com and you’ll be looking at the handiwork of a new division of Comcast, Comcast Interactive Media – or as we like to call it, “CIM”. About three years ago, we created this little-known...

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Welcome to Comcast Voices. I’m the Chief Blogger here, but I’m only one of the voices featured on this blog. Comcast is a big company, involved in so many different businesses, that the only way to reflect this on...

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Today’s consumers have higher expectations than ever before. They want us to communicate using the latest technology. They want instant service and lower costs. And at the very basic level, they want products and services that work as promised and...

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There's some big buzz around the movie Twilight - I'm sure you've heard. When there's this much talk around a movie, I'm usually the first in line to buy my movie ticket. This time I wasn't able to catch the...

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If you’re anything like my wife, you’re absolutely hooked on recording your favorite shows and watching them in between the many daily interruptions in your life. I’ve noticed that she and others want to move forward and backward in their...

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On February 17th, President Obama signed the “American Recovery and Reinvestment Act of 2009,” aka “the economic stimulus plan.” Whatever one thinks of the details of the final product, you can’t help but admire the political tenacity it took to...

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Sony Style Comcast Labs officially opened for business yesterday in the Comcast Center. This store is a partnership between Sony and Comcast where you can get a sneak peek at some of the cool stuff we're developing here at Comcast...

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There's been a lot of discussion in the policy arena about broadband deployment and adoption in America. While there's been a lot of talk about whether the US is a leader or a laggard in broadband compared with other countries,...

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Yesterday a document on Scribd, a document sharing Web site, with Comcast customers' email account passwords was brought to our attention by Kevin Andreyo and Brad Stone of the New York Times (read Brad's post here). Working quickly with Scribd...

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Cyber security is serious business, and shouldn’t only be observed during Cyber Security Awareness Month, which is in October. Online security is important every month in today’s connected world. Here are some statistics to scare you a little: According to...

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We do a great deal of consumer-based product research and product usability testing. The interaction between our customers and our products is a challenging relationship to understand: what may be intuitive to one person may be completely foreign to another....

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According to the National Cyber Security Alliance bots are the Internet’s fastest-growing cyber crime and 71 percent of consumers don’t even know what bots are, and what they can do. Knowledge is power, and I hope to inform you about...

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In recent months, our efforts in the blogosphere, forums and sites like Twitter have been widely talked about. Listening to our customers on the Internet is not new for Comcast - we’ve been at it for a several years now....

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Hundreds of people gathered at Comcast Center in Philadelphia to watch history unfold as the inauguration of President Barack Obama was shown live on The Comcast Experience video wall in the building's lobby. People of all ages saw the...

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If you’re anything like me, the first time you saw an HD flat screen television at your local electronics store you were blown away by the image quality and you were thinking, “That’s so cool!” I loved the look of...

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November 13th, 2008 marked the 45th anniversary of Comcast (though if you ask me Comcast doesn't look a day over 20). In celebration of the milestone we put together this video that tells the story of how Comcast went...

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Today, President Obama nominated Julius Genachowski to be the next Chairman of the Federal Communications Commission. The FCC is the federal agency with jurisdiction over many telecommunications and technology policy issues. Comcast Chairman and CEO Brian L. Roberts praised the...

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Baseball season is just around the corner, so what better time to take a trip back to the summer of 2008 when the Phillies won the World Series? Crowds gathered in the lobby of the Comcast Center to watch...

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