Comments on Smart Zone followup - updated

Comment by Juanita Hill

2009-05-07T01:46:18Z

I am still getting my some of my emails in my deleted box and I this has created a big problem for me because I was disputing the fact that my corporate office had sent me some information via email. I was not aware of where my emails were going. I happen to finding them by accident one day when I was looking for an old email. I could have empty the deleted box and loose a bunch of important emails that were in there instead of the Inbox. By the way I found emails that came in to the deleted box from January and I also found recent ones. Not a good thing, my comcast friends......Please check this isssue as carefullly as you check the billing, I have never miss one of them, and this is WAAAAAAAAAAAY passed two days; so the apology for the two day isn't really doing much for me right now. Thanks

Comment by Wayne P.

2009-05-10T14:05:09Z

Wow! Lots of angst over a short outage. As long as can find out that it's not my problem (by calling 1-800-COMCAST), I'm okay. If I were running a business, of course, I'd not be using Comcast residential and would be sure to have an alternate method of getting my stuff.

A couple of days' outage over the last 10 years is something I can deal with.

Thanks for letting us know (and will I get credit for the outage?)

Comment by Joe Smith

2009-05-12T03:02:16Z

what happens when you use a secondary mail server like mercury mail that happens to be linked to the builttolast@flacshn.com acct for my website when people sign up for an acct and the auto mailer is suppose to send out a confirmation email with a validation link included in the body of the letter? did those emails get queued and sent or did my peers get nothing. i need to know cause my site and my peers in the lossless digital audio of bands that allow taping distribution(see etree.org for more details)are very important to me. thanks

Comment by Barbara Orthman

2009-05-16T15:53:11Z

I would like to chime in on this, for my hisband account has not been restored yet. We would like to know what acti0ns are being taken, since his email service has been down for most of the mont of May.

Comment by R. Hardison

2009-05-17T23:15:23Z

It's May 17th and I'm still experiencing the problems that first occurred with this "outage". I'm in the middle of conference planning and this has caused considerable difficulties. I shut down when trying to include attachments or pasting text in body of email. System shuts down saying it's experiencing a problem.

Emails won't go out or arrive to me after-the-fact.

Are certains areas you service still affected by the original problem?? Will this be fixed?? Will we be compensated?

Comment by Ken Kress

2009-05-19T18:53:47Z

Today, I finally got some of my e-mails that I have been unable to access since April 13 (or earlier since there are alot of deletions that I do not understand.) It appears that I am not the only person still having problems. Is there a big problem with Outlook Express e-mail or am I an anomaly?
SO, there is an e-mail problem that affected "some" customers. Today is May 19 and I finally get to read the e-mail about a system problem. What I want to know is why wasn't I informed of this occurrence when I called in for service help? My Outlook Express is still screwed up, but at least I can access my e-mail in SmartZone.

Kind of ironic, huh, I get my e-mail from something name Smart?!!!

Comment by Robert Moe

2009-05-27T18:37:40Z

Are you aware of how slow smartzone is? And that comments submitted through your contacts page never seem to go through after an interminable delay?? I never use this service for business or personal use as it is cumbersome to access and seemingly unreliable, based on my experience in trying to email you. And the inconvenience of having to log in and multiple times for secondary accounts and having to go through the lengthy delays more than once. This is soo much worse than the old comcast email. By the way, if you wish to respond you will have to use my normal email address rmoe@ramcapitalcorp.com. I hardly ever use the comcast/smartzone email given the delays and problems.

Comment by John

2009-05-27T19:44:36Z

Hello Alice!

If the font is to small, this is one way that can help; hold down the Ctrl key, and hit the + key, this will increase the font size for the page you are on. If you hit the + sign to many times just hold down the Ctrl key, and hit the - key and this will decrease the size.

Hope this is some help.

Thank You
John

Comment by allison

2009-05-29T22:15:19Z

Yesterday(May 28 2009) i registered an account for a website but I never got the confirmation email to let me sign-in, and it has ticked me off.I am constantly searching through everything including my spam and trash folders but I have still had no luck.If SOMEONE could help that would be very nice.by the way i also know i used the correct email address because when i tried to register again, it said i couldn't use that email because it was already in use..i have no idea why it is doing this but i just know its making me mad!

Comment by Terry Ruby

2009-05-31T03:32:18Z

As bad and unreliable as the old system was, the new "Smartzone" is even worse. I want to help them improve their product. I have called and written. There appears that no one is at home. It appears that no one at Comcast even cares. I have tried for more than a year, and all I get is stupid robot answers.

Comment by Marian Pursley

2009-07-21T04:29:33Z

I am so disappointed with Comcast...My son told me comcast was the best on the market, I find it frustrating to wait for my computer to operate. I assumed we had speedup service. I'm sorry to say that Verizon was a much faster and quicker to respond. We bought the Comcast package TV,phone and internet. The instructions for the TV we don't have, we cannot play our DVD because no instructions. We have a copy of the channels and somechannels have been removed, I called Comcast and asked the rep to send us a new TV directory and I'm still waiting.
Marian Pursley

Comment by Philip Kilby

2009-09-16T14:13:20Z

It's happening again, apparently. I can do everything on the Internet except open e-mail. The Smart Zone Communications tab just circles and circles -- there are five green squares in my progress bar, and nothing has happened for several minutes. I called 1-800-COMCAST, and the tech's response was "hmmm" - we're not showing any problems." My response -- log this in as the first one, then.

Comment by Scott McNulty

2009-09-16T15:05:13Z

Hi Philip,

I just logged into my SmartZone account without any issue (and I haven't heard of any outages today).

I would suggest trying another browser, or clearing the cache on your browser that you're using.

Comment by Karen Angus

2009-09-23T01:50:24Z

every time I play a game I cannot access my email afterward. I have called and deleted using my internet tools. It doesn't help. I have to get off of the internet and then get back on. This is really getting irritating. I can access all other sites. It only happens at my home, where I use comcast for all (TV, Phone, Internet) I have no trouble with this at work which is sbc.

Comment by Robert Crone

2010-02-18T20:26:31Z

Why cannot I get my address book on my laptop?