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    <title>Comments on Domain Helper National Rollout Begins</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html" />
    <link rel="self" type="application/atom+xml" href="http://blog.comcast.com/2009/08/domain_helper_national_rollout_begins.xml" />
    <id>tag:blog.comcast.com,2009://6.482</id>
    <updated>2010-02-24T15:25:10Z</updated>
    <subtitle>In July we announced the beginning of a trial for Domain Helper, which provides suggestions and links, based on mistyped web addresses (see the original posting on this service). Based on the success of the market trial we have now...</subtitle>
    <generator uri="http://www.sixapart.com/movabletype/">Movable Type 4.23-en</generator>

<entry>
    <title>Comment by Kate Noel</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-31988" />
    <id>tag:blog.comcast.com,2009://6.482.31988</id>

    <published>2009-10-07T15:23:58Z</published>
    <updated>2009-10-07T15:23:58Z</updated>

    <summary>Hi - This is Kate Noel posting for Chris Griffiths. We want again mention that there are opt-out methods at http://dns.comcast.net that people should feel...</summary>
    <author>
        <name>Kate Noel</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>Hi - This is Kate Noel posting for Chris Griffiths. We want again mention that there are opt-out methods at <a href="http://dns.comcast.net">http://dns.comcast.net</a> that people should feel free to use. Thanks. </p>]]>
    </content>
</entry>

<entry>
    <title>Comment by Scott</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-31999" />
    <id>tag:blog.comcast.com,2009://6.482.31999</id>

    <published>2009-10-09T17:09:49Z</published>
    <updated>2009-10-09T17:09:49Z</updated>

    <summary>I&apos;ve read through the posts, however none of this is as easy as you make it out to be. I support several hundred end users...</summary>
    <author>
        <name>Scott</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>I've read through the posts, however none of this is as easy as you make it out to be. I support several hundred end users who connect back to office using a Cisco VPN client. What Comcast needs to understand is that while the average home user may not care about the helper, anyone who works from home is going to be adversely affected by this hijack. Can one of you (you being Comcast posters) please provide me with instructions I can send to my end users (keep in mind that these are definitely not technical people) to opt-out? (and no, <a href="https://dns-opt-out.comcast.net/" rel="nofollow">https://dns-opt-out.comcast.net/</a> is broken and the link to <a href="http://dns.comcast.net" rel="nofollow">http://dns.comcast.net</a> has no clear instructions for a typical end user to follow)</p>]]>
    </content>
</entry>

<entry>
    <title>Comment by Cameron Zand</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32031" />
    <id>tag:blog.comcast.com,2009://6.482.32031</id>

    <published>2009-10-16T18:04:50Z</published>
    <updated>2009-10-16T18:04:50Z</updated>

    <summary>I would like to be opted out of the new DNS service....</summary>
    <author>
        <name>Cameron Zand</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>I would like to be opted out of the new DNS service. </p>]]>
    </content>
</entry>

<entry>
    <title>Comment by Philip</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32050" />
    <id>tag:blog.comcast.com,2009://6.482.32050</id>

    <published>2009-10-21T07:33:13Z</published>
    <updated>2009-10-21T07:33:13Z</updated>

    <summary>Right. Just recently noticed that my non-existant domain traffic got redirected by comcast. Normally, I&apos;d be cool with such features if they were opt in,...</summary>
    <author>
        <name>Philip</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>Right. Just recently noticed that my non-existant domain traffic got redirected by comcast. Normally, I'd be cool with such features if they were opt in, but I generally don't use them on my network. That being said, there may be some users who would wish to utilize such a feature. Hence I made the judgement call to use the alternate DNS servers at the router level and configure it with the regular DNS servers on a machine-by-machine basis, after having consulted with my users.</p>

<p>I will note that I did get a chance to toy around with it some and it did not, out of the box, provide the extensive level of configuration that other alternate DNS servers provide. That being said, since I currently use OpenDNS as a means of content filtering for younger users, I could see me setting this up on other machines to provide bad URL redirects without the content filters.</p>

<p>I still would have preferred if it was an opt-in service though. =)</p>]]>
    </content>
</entry>

<entry>
    <title>Comment by Jim</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32058" />
    <id>tag:blog.comcast.com,2009://6.482.32058</id>

    <published>2009-10-25T14:37:03Z</published>
    <updated>2009-10-25T14:37:03Z</updated>

    <summary>I have extremely disliked this service ever since the decision has been &quot;made for me.&quot; I immediately followed the opt-out instructions some time ago (when...</summary>
    <author>
        <name>Jim</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>I have extremely disliked this service ever since the decision has been "made for me."  I immediately followed the opt-out instructions some time ago (when the process involved email).  Recently I noticed that I had somehow been "opted-in" for domain helper, through no will of my own (unacceptable, anyone?).  I have now followed the instructions as per <a href="https://dns-opt-out.comcast.net/." rel="nofollow">https://dns-opt-out.comcast.net/.</a>  Domain Helper is CLEARLY DISABLED on my user settings, and yet when browsing Domain Helper STILL SHOWS UP.  Why not actually respect my wish to "opt-out" of a service that I should have been asked about in the first place?</p>]]>
    </content>
</entry>

<entry>
    <title>Comment by watercooler</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32075" />
    <id>tag:blog.comcast.com,2009://6.482.32075</id>

    <published>2009-11-02T03:28:39Z</published>
    <updated>2009-11-02T03:28:39Z</updated>

    <summary>This is an absolutely horrible service. And it is a time consuming, error prone, and cumbersome opt-out process for something I do not want, am...</summary>
    <author>
        <name>watercooler</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>This is an absolutely horrible service.  And it is a time consuming, error prone, and cumbersome opt-out process for something I do not want, am not paying for, and DID NOT OPT-IN to.</p>

<p>Please stop.  You don't have the best reputation as a service company, and this does not help AT ALL.</p>]]>
    </content>
</entry>

<entry>
    <title>Comment by D</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32099" />
    <id>tag:blog.comcast.com,2009://6.482.32099</id>

    <published>2009-11-06T00:28:41Z</published>
    <updated>2009-11-06T00:28:41Z</updated>

    <summary>This service is terrible... opt-out! It should be an opt-in program, thanks Comcast for making a decision about a service I would never want. So...</summary>
    <author>
        <name>D</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>This service is terrible... opt-out!  It should be an opt-in program, thanks Comcast for making a decision about a service I would never want.  So glad I finally got around to finding the opt-out website and information</p>]]>
    </content>
</entry>

<entry>
    <title>Comment by Ian Young</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32212" />
    <id>tag:blog.comcast.com,2009://6.482.32212</id>

    <published>2009-12-03T19:25:09Z</published>
    <updated>2009-12-03T19:25:09Z</updated>

    <summary>Just wanted to say thanks, Comcast. This &quot;service&quot; has given me the perfect excuse to try out Google&apos;s new DNS service (http://googlecode.blogspot.com/2009/12/introducing-google-public-dns-new-dns.html). Sure, I could...</summary>
    <author>
        <name>Ian Young</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>Just wanted to say thanks, Comcast. This "service" has given me the perfect excuse to try out Google's new DNS service (http://googlecode.blogspot.com/2009/12/introducing-google-public-dns-new-dns.html). Sure, I could opt out of your money-grab. But why would I when I could never have to deal with your antics in this arena again?</p>

<p>By the way, don't think I'm doing anything but biding my time until I move to an area with some competition. You people are a shining example of why monopolies are bad for consumers.</p>]]>
    </content>
</entry>

<entry>
    <title>Comment by adam</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32233" />
    <id>tag:blog.comcast.com,2009://6.482.32233</id>

    <published>2009-12-06T21:03:56Z</published>
    <updated>2009-12-06T21:03:56Z</updated>

    <summary>i hate this and i cannot turn it off through my accounts page for your site. please opt me out of this or i will...</summary>
    <author>
        <name>adam</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>i hate this and i cannot turn it off through my accounts page for your site. please opt me out of this or i will cancel my service with you.</p>]]>
    </content>
</entry>

<entry>
    <title>Comment by Rin</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32245" />
    <id>tag:blog.comcast.com,2009://6.482.32245</id>

    <published>2009-12-08T21:21:41Z</published>
    <updated>2009-12-08T21:21:41Z</updated>

    <summary>Comcast has changed the terms of service and are attempting to force a new agreement upon users. If you have an older login username (what...</summary>
    <author>
        <name>Rin</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>Comcast has changed the terms of service and are attempting to force a new agreement upon users. </p>

<p>If you have an older login username (what Comcast now calls a secondary login), you can't really opt-out of the service via that link posted above. </p>

<p>You are required to sign into your account as a Comcast.net user. If you try logging with your non-comcast.net account login that previously worked, you are re-routed to a new login and terms of agreement. That page explicitly states that you can only access your "User settings" with a primary (ie, comcast.net) acct login. </p>

<p>You are then asked to 'update' your login, accept their new terms of agreement and literally "Delete" your current username. </p>

<p>That is not Opt-Out of a service. <br />
It is forcing a service upon users, then 'coercing' them to join comcast.net, agree to a whole new set of terms, and delete the username/account (and those terms of service) that the Domain Helper was applied to in the first place.<br />
 <br />
I don't know how you can call that "opt-out" if it's not an option under my current login--the same account in which you added the Domain 'Helper'.</p>]]>
    </content>
</entry>

<entry>
    <title>Comment by Scott McNulty</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32247" />
    <id>tag:blog.comcast.com,2009://6.482.32247</id>

    <published>2009-12-09T14:38:59Z</published>
    <updated>2009-12-09T14:38:59Z</updated>

    <summary>We announced that we were unifying our Terms of Service on Oct. 6th three months ago: http://blog.comcast.com/2009/09/unified-terms-of-service-and-privacy-policy-for-comcast-websites.html Domain Helper has nothing to do with it....</summary>
    <author>
        <name>Scott McNulty</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>We announced that we were unifying our Terms of Service on Oct. 6th three months ago:</p>

<p><a href="http://blog.comcast.com/2009/09/unified-terms-of-service-and-privacy-policy-for-comcast-websites.html">http://blog.comcast.com/2009/09/unified-terms-of-service-and-privacy-policy-for-comcast-websites.html</a></p>

<p>Domain Helper has nothing to do with it. However, if you want to opt-out without logging into Comcast.net you can always configure your computers to use one of our non-Domain Helper enabled DNS servers manually.</p>

<p>The list is available here: <a href="http://dns.comcast.net/dns-ip-addresses2.php">http://dns.comcast.net/dns-ip-addresses2.php</a></p>]]>
    </content>
</entry>

<entry>
    <title>Comment by Rin</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32248" />
    <id>tag:blog.comcast.com,2009://6.482.32248</id>

    <published>2009-12-09T17:19:43Z</published>
    <updated>2009-12-09T17:19:43Z</updated>

    <summary>None of what you are *now* saying was clear from the Advisory on the Domain Helper opt-out page. The issue I was referring to was...</summary>
    <author>
        <name>Rin</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>None of what you are *now* saying was clear from the Advisory on the Domain Helper opt-out page. </p>

<p>The issue I was referring to was that in order to opt-out of Domain Helper Service, the only *readily* available means was through a primary login via the comcast.net website.</p>

<p>Quoting from the page itself:  <a href="https://dns-opt-out.comcast.net/" rel="nofollow">https://dns-opt-out.comcast.net/</a><br />
"If you are using a secondary account, you will not be able to view preferences for Domain Helper.<br />
If you require assistance with opting out in Comcast customerCentral, please click here."<br />
Which leads back to a comcast.net login page.</p>

<p>That opt-out offers no explanation of simply changing the DNS settings on a router. Rather, it points back to a login screen, and some instructions that the MAC address of the comcast modem would be needed etc, etc.</p>

<p>Maybe you can reword that page to include what you are telling us now? </p>]]>
    </content>
</entry>

<entry>
    <title>Comment by Ahmed Hussain</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32364" />
    <id>tag:blog.comcast.com,2009://6.482.32364</id>

    <published>2010-01-14T02:46:11Z</published>
    <updated>2010-01-14T02:46:11Z</updated>

    <summary>This &apos;service&apos; just kicked in for our household. It is atrocious to say that this adds any sort of value to the consumer. Firefox already...</summary>
    <author>
        <name>Ahmed Hussain</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>This 'service' just kicked in for our household. It is atrocious to say that this adds any sort of value to the consumer. Firefox already has a brilliant feature whereby you are able to type part of a URL and it will redirect you to the website you intended, without any feedback from the user. For example, typing "crossword" in the address bar and hitting enter takes you to the USA Today online crossword page, and typing "face" will take you to Facebook.com. Firefox accomplishes this by running a background Google search and redirecting you to the most relevant hit (note: this feature is only activated when you don't type a domain like .org or .com, so it is only used when you want it to be). </p>

<p>The Domain 'Helper' service breaks this brilliant feature, so now typing what would have taken you to your favorite pages now sends you to a page where Comcast can serve you some ads and get a kickback for choosing Yahoo as their search partner. Don't try to spin this as a positive--this is money grubbing at its worst. I urge all Firefox users to install the NoRedirect extension (http://code.kliu.org/noredirect/) and add <a href="http://search3.comcast.com/" rel="nofollow">http://search3.comcast.com/</a> to the blocklist (be sure to check the button in the "DNS Error" column). It's a shame that this is necessary for two reasons:</p>

<p>1. This is clearly a case where opt-in is more desirable over opt-out.</p>

<p>2. The means they provide TO opt-out are flawed, as made obvious by the various complaints here in the comments.</p>

<p>Shame on you, Comcast. It is not hard to see how this will wreak havoc on not only simple conveniences like Firefox's redirector, but also on more serious aspects of internet use such as POP or IMAP email accounts or any kind of VPN functionality. </p>

<p>Are you TRYING to break the internet? Add this to the greedy tiered internet access you are testing out in some markets and it certainly seems that way.</p>]]>
    </content>
</entry>

<entry>
    <title>Comment by Scott McNulty</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32366" />
    <id>tag:blog.comcast.com,2009://6.482.32366</id>

    <published>2010-01-14T14:58:31Z</published>
    <updated>2010-01-14T14:58:31Z</updated>

    <summary>Ahmed, first off we aren&apos;t testing tiered Internet access in any markets. You might be confusing us with a different company there. Secondly, most of...</summary>
    <author>
        <name>Scott McNulty</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>Ahmed, first off we aren't testing tiered Internet access in any markets. You might be confusing us with a different company there.</p>

<p>Secondly, most of the opt-out complaints here were expressed when we were using our old method of opting out. The new method (logging into Customer Central and toggling a switch) is very easy to do.</p>]]>
    </content>
</entry>

<entry>
    <title>Comment by Reza S</title>
    <link rel="alternate" type="text/html" href="http://blog.comcast.com/2009/08/domain-helper-national-rollout-begins.html#comment-32748" />
    <id>tag:blog.comcast.com,2009://6.482.32748</id>

    <published>2010-02-24T15:25:10Z</published>
    <updated>2010-02-24T15:25:10Z</updated>

    <summary>Thanks to Ahmed H for the NoRedirect extension tip (http://code.kliu.org/noredirect/)! Works flawlessly. I have freed my Firefox address bar from it hijackers!!...</summary>
    <author>
        <name>Reza S</name>
        
    </author>
    <content type="html" xml:lang="en" xml:base="http://blog.comcast.com/">
        <![CDATA[<p>Thanks to Ahmed H for the NoRedirect extension tip (http://code.kliu.org/noredirect/)!  Works flawlessly.  I have freed my Firefox address bar from it hijackers!!</p>]]>
    </content>
</entry>

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