Comcast Launches XFINITY

wow if only comcast in perry florida would catch up! we just got digital cable last year I would like to get in on these great features but we are stuck in the dark ages here! Please help!

When you "dramatically evolve all of our products under the XFINITY brand" are you also going to dramatically raise the monthly cost as well? It's already sky high now.

When is XFINITY going to be launched in your under-served Arlington/Alexandria Virginia area? You list Washington, DC as one of the initial markets you're launching, but it's unclear as to whether we're included in that. Today we have fewer HD channels than most of your other markets, signal problems constantly crop up, the guide GUI is completely outdated and stuck in a 4:3 480i low resolution, and the boxes available to us are older SA/Cisco models. We're in desperate need of an upgrade here!

I agree with Tone on ALL points!!!

@Steven: The page you're looking for is http://www.xfinity.com/home/.

How do you subscribe to Xfinity if you are already in a contract with comcast?

After all the Xfinity hype I'm surprised that "http://comcast.com/xfinity" gets "Page not found", and that the first entry in a search "What's Xfinity" is THIS page which is hyping the hype. Did somebody forget the content?

When will you have the capability to record a program with your DVR in one room and watch the program in another room on your TV?

Xfinity sounds great..can't wait.

However there are a few things that Comcast can do now.

1.Provide larger capcity DVR's, like Tivo has 250 gb is not enough or they should enable the DVR's so can they add external hard drives.
2. Enable the boxes so they can interact with your broadband connection and use files from your computer and use services from Netflix and so on in addition to ON Demand..
3. Add the capabilty to remove channels you watch or subscribe to from the channel scan...every cheap TV, VCR, DVD-R has that feature.
The favorites feature is okay but you can go only forward not back with feature.
Some companies have "user" capabilities so can scan the channels assigned by each user.

Sorry, the new name conjurs up the failed Office episode website, Dunder Mifflin Infinity.

After being a loyal, satisfied customer for 10 years with Comcast, I moved over to ATT's U-verse when I bought a home last Fall. As a new customer, ATT gave me a great price for internet, t.v. and phone. But after a week with ATT, we cancelled and had them un-install everything. 1) their HD box failed with our Sony ... they said its a bug so I couldn't use the HDMI cable - something the tech should have known when it was installed after a 2 week wait. 2) We have 2 HD boxes in 2 different rooms in our home, u-verse advertises 4 max viewings/recordings (instead of Comcast's 2). However, those 4 are shared between both boxes - it was horrible. Example - if the other box was recording 3 shows and viewing HD, the 2nd box couldn't do anything but watch an already-recorded show. The 2nd box had to wait for the 1st box to open up one of the 4 lines. Our family wanted to shoot each other like in the commercial.

After we cancelled U-verse and sent back their equipment out-of-state via an existing UPS account, Comcast came out in a couple days. They charged a hefty installation fee - because we paid extra to get internet wireless set up for us. We use wireless & vpn for our jobs, so we didn't want any further delays. We got to keep the ATT phone number we were already given. Cool of Comcast... not only were all our previously-recorded dvr shows still in memory on the new boxes ... but all our email folders were still intact :o) So everything was back to where it was before the move a month before.

Now our monthly fees are back to the original Comcast higher amount ... but we feel its well worth it. In our 10 yrs+ experience, we've always had great service, great recepition, and now, new, independent HD boxes. Service calls have never taken us more than a couple days wait, and they come when they say, with a call before.

Help over the phone has always been helpful, whether the help desk is from overseas or not. They reset boxes if I've chosen to exchange them myself from their nearby service center (for a new HD t.v., or a rare box malfunction) , they've reset malfunctioning dvr's (without losing my recordings), and so much else right through the cable. Reception has been lost in storms maybe twice in last 5 years, and not for more than an hour or so (Chicago NW suburb).

Comcast is more expensive, but worth our peace of mind. I hope you will try them again if you've had bad experiences in past years. I'm not a relative or employee, just a happy customer! :o)

Why is the cap still 250GB on internet even on the 50Mbps service? I'd be willing to spend the $99 a month if the cap didn't exist (since I pay $50 for 6Mbps with DSL, but it's completely uncapped), so I've been watching for any word of it changing. Heck, even if there was a cap if it was more reasonable (you could literally reach your cap in 1 day at that speed tier) I wouldn't mind yet it's remained at 250GB over the years even as speed has gone up.

when is comcast going to have picture in picture. like att.

how about lowering the price? and give us free, unrestricted internet connection?
these would please customers.

So let's see. New stationary, business cards, web pages. How much money will Comcast throw down the toilet for a meaningless name change. How about saving the money and either lowering rates or investing in better hardware? Name changes satisfy only the shallow, and anger those who realize how much useless busywork it creates.

I realize that some feel Comcast has a negative image, but to be a forum troll you would have to be roughly 12 years of age. This is a tremendous and interesting change and I would like to see people keep this constructive.

I just want to see a whole new user experience on the DVR set top. Sure A28 brings some great features like folders, web dvr programming, 'watch in hd' button, and some reliability / performance fixes.

BUT - It looks the same. The same boring 4:3 SD 1990's graphics. Did you guys ever take a look at Boxee? How about Verizon's home blog with their 16:9 test interface, widgets that walk you through how to program the remote and tie in's with popular social media sites. Not to mention viewing photo's youtube videos and other web elements right on the TV screen.

I mentioned this before and you guys say your 'working on it'. But how long until the navigation overhaul that is fit for 2010? What about modularizing more of the guide code base and onscreen elements so that updates can be pushed out much faster? I think most of the R&D at Comcast should be working on the end user experience as priority #1. Maybe this rebranding campaign is a precursor to it (and I hope it is). The current end user experience is so last decade.

Back to the topic:
The new marketing with the Xfinity name is good (IMO). I mean you have AT&T U-Verse, Verizon Fios, and Cablevision's iO Optimum. Many other providers tag a cool trendy name to their service offering and it proves to work. So kudo's on that initiative. It's great!

changing your name doesn't solve your horrible customer service problems, poor image and really crappy dvr boxes.

That's not change. That's just calling some -- the same thing, something different. But you know, you can -- you know, you can put lipstick on a pig; it's still a pig

That's the stupidest name I've ever heard.

Sounds good. I don't care about the name, but what will I, as a customer in Chicago, actually see in terms of a difference between what I have today and Xfinity launch day. For example, will my broadband speeds be upgraded? Will the TV on-screen guide be improved (it needs to be)? Will there be any more HD channels (and is there any news on FSC HD while we're at it?!)?

With the name change, is the company going to actually let their customers know how much they plan to control their daily usage of internet? IE bandwidth throttling, content blocking, communistic plans for a complete dictatorship over the United States, etc...?

I think it's realistic to assume competitive prices are far from your intentions as you have such little competition with the services you provide. It's allowed you to be highly inefficient in the quality of these services without reducing prices to compensate for this poor quality. You are expanding entirely too fast in my area for your ability to keep up with your own newly implemented technologies, resulting in AWFUL video quality. I would have switched services long ago if there were any competitors that could provide all of these services to me. I accept defeat - I can't manage to find any good alternative, but I can't believe you are trying to save me money so I will stay with you. You clearly don't need to. You just have to eliminate/prevent any other viable options, which you seem to have accomplished. Here's to hoping your super-fast internet speeds will open the way for both Xfinity and other online programming to become the standard.

And Xfinity? All the better names must have been taken. It's almost as bad as iPad, but you don't have the excuse of being tied to the "i" tradition or any similar sounding product that I know of. Titling the requisite R&D process "Project Infinity" is not a good reason to stick with the "infinity" theme. Etymology is important only when the customer identifies something valuable with it. Neither "X" nor "Project Infinity" really mean anything in terms of your history of services provided. In fact, "X" only really works when the word already begins with "ex". Product names do take a while to get used to, but you only get used to them when they are catchy. iPod is catchy. iPad is much less so, but thanks to the now-universality of iPod, it was a necessary decision and natural evolution. So what's Comcast's excuse?

I only say all this because I care. I really do want you to be the best organization you can be, although I'm not exactly being altruistic. I just want a cable channel that doesn't pixelate and sound that doesn't cut out.

so what, exactly, does the customer get from xfinity that they couldn't get from comcast?

Did the Comcast crew miss The Office episode where Ryan launches Dunder Mifflin Infinity? It was hysterical. Much like this. Seriously? Xfinity? Are we in 1999? Is "X" cool again?

That whole first paragraph reeks of corporate speak. Don't tell me what it's "about" - tell me what it is. Don't tell me about "culminations" and "transitions." When are the heads of major companies - especially those that make services we all use - going to learn that we're not all idiots who swoon when we see shiny words.

And since when do we need more choice? I'm banking that the average Comcast customer doesn't even watch 80% of the channels they get. You want to lead the way, Comcast? Offer a buffet. Allow the customer to select the channels they want and use. Do it in bundled packages (i.e., the 40 channel package... or the 100 channel package). But alas, advertising would probably quash that idea.

Sounds great, but I am a skeptic. Can I get just HD Channels and the Internet? Oh yea, at a reasonable price?

I'd rather see you "rebrand" your infrastructure in DC so that we don't have to call you every 6 months when our signal strength gets so low the internet cuts out.

In my entire life, there was only one company that I would never do business with again, ever, forever. No matter what the situation, no matter how good a deal. That was Comcast. Now, and I didn't think this would happen, there are two. Comcast and "xfinity."

Bring back conan

You write that you introduced Project Infinity two years ago and Comcast employees have worked on the name change since. So, uhh, in the wake of your senior director of national customer operations criticizing PepsiCo on his personal blog ( http://www.eliasonfamily.info/blog/?p=1014 ) for failing to consider customers have as much say in product marketing as the company, would it be equally fair and misleading for you to assume your customers like the name change?

I mean, I get the change. You have worked on it strategically. But how many focus groups did you hold with your customers about the name change? When a Google search for Comcast today results in more "Comcast sucks" results than "I love Comcast" results, aren't you the tad curious that "Xfinity sucks" won't be as popular?

Just wondering.

Great, now how about ANY service for rural areas (95635)?

How long will it take for this to be generally available? (I.e., not just in large metropolitan areas?)

Xfinity? Is that the best you could come up with?

Questions: Will the viewing of the 19,000+ movies and TV shows count against the "unlimited" monthly broadband cap of 250 GB? When will _all_ of your customers have access to 50Mbps service?

I'm sorry, is that name some kind of joke?

Clearly, no, everyone with an old @pacbell.net email address was LITERALLY FORCED to change their email address to something else. Just like when your phone company merges with someone else, your phone number changes too. And come on, how many times has your house address changed when the roads were repaved?

... Reality check. No. Your comcast email would stay the same.

New name, same underlying problems. Like putting lipstick on a pig.

How does one pronounce the name "Xfinity"?

Hi, with the name change to XFINITY does this mean you are entering the adult video business, as well?

ahhahahahha. I really like gizmodos reaction to your name change. well done.

Really? xFinity? You have MILLIONS upon MILLIONS of dollars to spend on focus groups and thought process logic forwarding and you come up with xFinity?

Company/Product names that start with one "trendy" word and replace it's beginning with "x" belongs in the 90's where it originated with all the Mt. Dew "Xtreme!" children.

One word for you - FIOS. This word holds a lesson in marketing for you. It rolls off the tongue, has less than 3 syllables (you technically have 4!) has at least SOMETHING in common with the product(s) it is branding and is not 20 years dated in mentality.

Don't take this as an attack, that is not my intention. I am just Xtremely disappointed that a cable company that I have used for years gives birth to an abomination of this magnitude.

Good luck.

It's so nice Comcast has so much money to throw around that they can simply change their name of existing services without providing any real benefit. How long until my bill goes up again and I see a "Rebranding Fee" on it?

hi with XFINITY name will are comcast email be the same @comcast.net or will that change?