Comcast Celebrates the Grand Opening of the Spanish-Language Center of Excellence

Today I had the great privilege of joining Florida Governor Rick Scott and David Cohen of Comcast at the grand opening of Comcast's first Spanish-Language Center of Excellence. With this one dedicated center, we are focused on training our workforce with "one vision" of our unique product offerings available to Spanish-speaking consumers and are developing a consistent approach to engaging the Hispanic population to ensure we're delivering the best service possible.

A little more than six months ago, we first announced plans to open this new Center of Excellence right here on Comcast Voices. We are pleased today to announce it is fully operational and supporting the rapidly growing number of Spanish speakers in the communities we serve across the country. There are now more than 200 agents supporting our Spanish-speaking consumers who call to order our video, high-speed Internet and phone service. About 75% of these people are new hires in new positions. And we'll be expanding in 2012.

This is part of a larger company-wide focus to continually improve the customer experience. We have a number of efforts underway and have made significant investments, most notably offering the Comcast Customer Guarantee — which puts the customer at the center of all we do.

I'd like to give a special thanks to the dedicated workforce at this center that will no doubt soon be saying "hola" to many of you — our Spanish Language customers throughout the country.