I lead Comcast's Digital Media Outreach (DMO) Team. Our team uses tools like Forums, blogs, Twitter, Facebook, and Quora to listen for feedback, answer questions, and solve problems for Comcast customers. We respond to thousands of customer emails, tweets, blogs, and posts on a daily basis with a goal of providing real-time help to any customer on any platform. I feel lucky to work with such a talented group of people and to do what I do for Comcast customers on a daily basis.
Since joining Comcast almost six years ago, I have served in both strategic and operational roles with National Customer Operations (NCO) and Comcast Interactive Media (CIM). Prior to joining Comcast, I spent over seven years with Accenture in a career in the communications and high-tech sectors.
I never imagined I'd be doing any of this, by the way... After growing up in Portland, Oregon and spending summers around Wyoming, I fancied myself an outdoorsman. I always thought I'd end up as a career cowboy or NOLS instructor but I love my job. When not at work I prefer to be with my two daughters and wife, from whom I learn something new about myself or the world every day.
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