I arrived at Comcast a little over four years ago and am now in a role that is responsible for leading the Customer Experience within the Network Engineering and Technical Operations organization. Prior to Comcast, I was a member of three start-ups where I helped lead the first two to their IPOs and the third I helped liquidate the assets after our company went bankrupt. After a year living in a Land Rover Defender 110 and traveling around Central America with my wife, Allison,(www.travelswithrover.com) we rejoined the working world.
I enjoy working with the various business groups and the field to improve the overall customer experience at Comcast. I am fortunate to have been able to share my experiences with ELF (Executive Leadership Forum) team members through my involvement as an executive sponsor and coach for the past three years. I also enjoy working with customer experience industry leaders through my tenure with the Executive Advisory Boards for Avaya, Cisco and Genesys.
My primary interest outside of Comcast is surfing around the globe. I have surfed over twenty countries. Some of my favorite spots are: Tavarua, Mundaka, Uluwatu, Punta de Lobos, Chicama, Rancho Santana, Rocky Point and of course where I began surfing…the Casino Pier at the Jersey Shore (Seaside Heights, NJ). Aside from surfing, I enjoy ice hockey, fishing, and designing, engineering and building all sorts of things. Oh yeah…I also love relaxing on our roof deck with Allison and our dog, Xena.
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