Early on in my career, I was fortunate to work with a woman who provided some of the best advice I’ve ever received. She explained that I couldn’t possibly know what customers want because I wasn’t the one interacting with them every day. She also told me that if I truly wanted to understand what customers wanted, I should talk with and solicit input from the people who spoke with them every day.
I’ve been working at Comcast in various customer service roles since 2000, and in that time, I’ve spoken with literally thousands of our employees who interact with our customers. I’m also fortunate to be able to share my experiences with others and hear about their experiences through my involvement with industry organizations like CTAM, the Cable Center, Women in Cable and Telecommunications (WICT) and the National Association of Multi-ethnicity in Communications (NAMIC).
Outside of Comcast, I enjoy traveling with my husband and family. My all-time favorite vacation spot we’ve visited is Mexico. I also serve on a number of boards, including the Urban League of Philadelphia, the Villanova University Alumni Board, and I’m an active member of the Phi Beta Omega Chapter of Alpha Kappa Alpha Sorority, Inc.
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