Putting the power of self service at our customers' fingertips is one of the ways Comcast is making their experiences with us better. I oversee the team here that designs the tools, services and capabilities that let customers easily...

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Today I had the great privilege of joining Florida Governor Rick Scott and David Cohen of Comcast at the grand opening of Comcast's first Spanish-Language Center of Excellence. With this one dedicated center, we are focused on training our workforce...

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As you've seen in posts throughout the week, wireless home networks can provide the connected home with many benefits — from cost savings to faster connection speeds. And with devices such as the Xfinity Wireless Gateway, connecting devices to your...

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I recently spoke with leading social media expert and futurist, Brian Solis, for his "Revolution" web series. Our conversation revolved around the importance of embracing feedback from social media technologies and how companies can improve their businesses by using...

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As we enter October, most people are settling into back-to-school schedules, football season, and the start of the October Classic. While my fellow Philadelphians get ready to cheer on our Phillies in the playoffs, my coworkers at Comcast are also...

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I recently had the opportunity to participate in a panel discussion about the power of listening and engaging with customers through social media platforms like Twitter, Facebook and other Forums. Leading social innovator, Guy Kawasaki (@GuyKawasaki ) moderated the...

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As many of you may know, Comcast has offered self-installation kits that let you set-up one or two of our products on your own schedule. When we started thinking about redesigning those kits to be even more user friendly, we...

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Everyone in Washington State is very proud of two cable guys who did something really remarkable, made headlines and don't get what the fuss is about. Comcast supervisor Aaron Mefford and technician Jeff Furth are based in our Aberdeen...

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This year marks my 25th anniversary with Comcast and I feel very proud to have watched this company grow from a small regional operation to what is now one of the leading communications and entertainment companies in the world. When...

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At the end of last year, there were 60.2 million smartphone users in the U.S. As that number continues to grow every day, it's no surprise that people who buy smartphones want instant access to information anytime from any...

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