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Customer Service (6)

24Feb
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The Comcast Customer Guarantee

Posted by Rick Germano, SVP, Customer Operations, in Customer Service
You may have seen our commercials about the Comcast Customer Guarantee recently and you might be wondering what it is and why we’re doing it. The Guarantee is a series of promises that clearly outline what you can expect...

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11Feb
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Weathering the Storms

Posted by Rick Germano, SVP, Customer Operations, in Customer Service
Like thousands of people up and down the East Coast, I found myself stuck indoors during back-to-back, record-breaking snowstorms this week that have deposited as much as four-feet of snow in some areas. Even before the first snowflakes began to...

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19May
  • Currently 4.0/5
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The Comcast Customer Experience: working everyday to improve

Posted by Rick Germano, SVP, Customer Operations, in Customer Service
Where does the time go? Since I moved to Philly back in October 2007, we have been working on several fronts to change and improve the customer experience. It’s early, but we hope the improvements we’re seeing in our internal...

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04May
  • Currently 5.0/5
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A Twitterful Year

Posted by Frank Eliason, Director Digital Care, in Customer Service
Once upon time in, what seems to be a galaxy far far away, a small team here at Comcast set out on a mission to assist our customers where ever they were on the Internet. This small team sought to...

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23Mar
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Customer Service at Comcast

Posted by Rick Germano, SVP, Customer Operations, in Customer Service
Today’s consumers have higher expectations than ever before. They want us to communicate using the latest technology. They want instant service and lower costs. And at the very basic level, they want products and services that work as promised and...

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10Mar
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Comcast cares. Really.

Posted by Frank Eliason, Director Digital Care, in Customer Service
In recent months, our efforts in the blogosphere, forums and sites like Twitter have been widely talked about. Listening to our customers on the Internet is not new for Comcast - we’ve been at it for a several years now....

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